Terms & Conditions

This document is an electronic record, created by a computer system, in accordance with various statutes amended by the IT Act and published to comply with applicable laws, including the Consumer Protection (E-Commerce) Rules 2020, which mandate the publication of rules and regulations, privacy policy, and terms and conditions for website access and usage. Please carefully read these terms and conditions (T&C) if you access, browse, or use or any other website, mobile version of the website, or mobile application (collectively referred to as the “Website”), or avail any of the products of Biotics Lab Life Services Pvt Ltd Life Services Private Limited (referred to as the “Company,” “us,” or “we”), including the persons who browse or order the product. By doing so, you agree to be bound by all the T&C mentioned in this document.

Only individuals who are capable of entering into a legally binding agreement under the Indian Contract Act, 1872 are permitted to utilize the Website and/or conduct transactions on it. If a minor wishes to access or use the Website, they must do so through their legal guardian or parents. If you represent a company, partnership firm, or sole proprietorship, you may access and use the Website to conduct transactions on its behalf only if you have been appropriately authorized through necessary corporate action, as required by statutory and/or charter documentation.

  1. The Company has the authority to modify or change the terms and conditions at any time by uploading a revised or modified version on the Website, with or without prior notice. Once the updated terms and conditions are uploaded, they become effective immediately. Your use or access of the Website after any modifications implies your agreement to comply with the revised terms and conditions. The terms and conditions that apply to your order will be those uploaded on the Website at the time of placing the order. Therefore, it is advisable to review the terms and conditions each time you access and place an order on the Website. The terms and conditions do not replace any other written agreement you may have with the Company regarding other services or products. In case you disagree with the terms and conditions, kindly terminate your use of the Website. You are only allowed to access the Website for lawful purposes, and you are solely responsible for adhering to all the laws, regulations, and rules concerning your usage of the Website. The Company has the right to suspend any user account and block the user permanently if their actions breach the fair usage policy or the terms and conditions, at the sole discretion of the Company.


Terms of Offer: The Website provides a platform for the sale of various Products, including trial products and free offerings. Ordering through the Website indicates your agreement to the terms and conditions outlined in this T&C. The Products and any samples provided are solely intended for personal use and cannot be sold unless mutually agreed upon. We reserve the right to cancel or reduce the quantity of Products provided if we believe it may violate our T&C. The Company may modify, suspend, or discontinue the availability of any Products at any time without warning or accountability. The price for any Product or service may change without notice. Descriptions of Products on the Website aim to be as precise as possible, but we do not guarantee their accuracy, completeness, reliability, currentness, or error-free nature. The Website may contain errors, inaccuracies, or omissions, including regarding Product pricing and availability. Additionally, the pictures of Products on the Website are only indicative and may not match the actual Product.

Customer Solicitation: When you use the Website, place an order, or send information, you are electronically communicating with the Company. By doing so, you are agreeing to receive periodic communications from the Company, including transactional, promotional, and commercial messages. The Company may communicate with you via email, SMS, phone call, posting notices on the Website, or other means. However, you have the right to withdraw your consent at any time by following the opt-out procedure provided.

Opt Out Procedure:We provide 3 easy ways to opt out of from future Customer Solicitations.

  1. You may use the opt out link found in any email solicitation that you may receive.
  2. You may also choose to opt out, via sending your email by addressing to: [email protected]
  3. Proprietary Rights: The Company exclusively owns and licenses all brand names associated with it, including its affiliates, partners, and licensors, and these are legally protected under Indian laws governing all forms of intellectual property. The Company also possesses proprietary rights and trade secrets related to its products. You are strictly prohibited from copying, modifying, reproducing, duplicating, re-selling, re-publishing, or re-distributing any products manufactured or distributed by the Company, either wholly or partly, in any other form or manner. Additionally, the Company retains ownership of all trademarks, trade dress, and specific layouts of the website, including technology, content, images, calls to action, and text placement. No trademark is granted in connection to the products or materials on the website, and access to the website does not authorize anyone to use any trademarks in any way. All trademarks displayed on the website, whether registered or unregistered, belong to the intellectual property of the Company.
  4. Tax: If you purchase any Products, you will be responsible for paying any applicable taxes in relation to such purchase.


Your Account: By using the website, you agree to create and maintain only one user account. You are responsible for keeping your account and password secure and ensuring that no one else has access to your computer. You accept responsibility for any activity that occurs under your account. Any information you provide is not confidential or proprietary and does not infringe on any third-party rights. Your account cannot be transferred, sold, traded, combined, or shared with anyone else.If you access the website on behalf of someone else, you represent that you have the authority to bind them to these terms and conditions. If they refuse to be bound, you will be liable for any harm caused by their use of the website. If you suspect that your account security has been breached, you should contact the website immediately. If the website detects a breach, they may require you to change your password and temporarily or permanently block or suspend your account without any liability to them.

The website reserves the right to refuse service and terminate accounts without notice if the terms and conditions are violated or if it is in their best interest to do so. You are solely responsible for all content you upload, post, email, or transmit through the website. The website will maintain any information you provide in accordance with their privacy policy.

Content; Intellectual Property; Third Party Links: Apart from offering the Products, the Website also provides informational and promotional materials related to dietary and nutritional supplements. The Company sources this information and content from various sources and does not necessarily endorse or take responsibility for it. The Company disclaims any liability in connection with such content and does not guarantee its accuracy. The content on this Website is protected under intellectual property laws of India and any unauthorized use of the material may violate copyright or trademark laws. Your use of the content on this Website is limited to personal and non-commercial purposes. If you suspect that your work has been infringed upon and copied in a way that violates copyright laws, you can contact the Company at [email protected].

The Website also contains links to third-party websites for your convenience, but the Company does not endorse or recommend these sites. The Company is not liable for any damage or loss resulting from your access to or reliance on the content of these third-party websites. It is recommended that you read the terms and conditions and privacy policy of these third-party websites before using them. Any access or use of these third-party websites is at your own risk.

Use of Website: The Company does not hold responsibility for any damages that may occur as a result of the use of the Website by anyone. It is prohibited to use the Website for any illegal purposes. To use the Website, you must (a) comply with all applicable laws and regulations (including intellectual property laws) at local, state, national, and international levels, (b) not interrupt or disturb other users’ use and enjoyment of the Website, (c) not resell the Website’s materials, (d) not participate in the transmission of “spam,” junk mail, chain letters, or any other form of unsolicited communication, whether directly or indirectly, and (e) not to defame, harass, abuse, or disrupt other users of the Website. Furthermore, (f) you must not attempt to engage in any grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful action in any manner whatsoever.

License: When you use this Website, you are given permission to use the content and materials on the Website for your personal, non-commercial use. This permission is limited, non-transferable, and non-exclusive. However, you are not allowed to copy, reproduce, distribute, transmit, or create new works based on the content and information on the Website without the express written consent of the Company or the relevant third party (if third party content is involved).

Posting: When you upload, save, or send any content on the Website, you are giving the Company a non-exclusive, worldwide, perpetual, assignable, royalty-free right and license to use, distribute, copy, transmit, display, create derivative works from, and assign such content in any form and all media now known or later created, subject to the Company’s privacy policy. The Company cannot control the nature of user-generated content on the Website, and you are solely responsible for your interactions with other users and any content you post. The Company is not liable for any harm or damage resulting from user interactions or posts, but reserves the right to monitor interactions and remove objectionable content. The Company is not responsible for any user-generated content or any loss or damages resulting from its use. By posting content, you waive any claims against the Company for infringement of proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution.

Site Security: You are not allowed to break or attempt to break into the Website’s security, which includes the following actions:

  1. Accessing information that is not intended for you or logging into a server or account that you are not authorized to access;
  2. Trying to test the vulnerability of a network or system or breach security or authentication measures without proper authorization;
  3. Interfering with the service of any other user, host, or network, such as submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”;
  4. Sending unsolicited emails, such as promotions or advertisements for products and services;
  5. Falsifying any part of the header information in any email or newsgroup posting. Breaking system or network security could result in legal consequences, both civil and criminal.
  6. Endangering India’s unity, integrity, defense, security, sovereignty, public order, or inciting the commission of an offense, or obstructing the investigation of any offense is not permitted. 

Payment Method: The website offers various payment methods for purchasing its products. Customers can make payments through Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR, and reward points(if applicable). Alternatively, they can also opt for a Cash on Delivery option.

Pricing and Availability: The Company holds complete authority to alter the rates and accessibility of its Products, services and offers displayed on the Website, without any prior notification. The prices exhibited on the Website include GST but do not incorporate any delivery charges. The prices and offers presented on other websites and portals that are not linked to the Website may differ from the prices displayed on the Website. This also applies to offline stores. 

Delivery: If an order contains multiple products, they may be delivered in separate shipments. Typically, delivery takes 5-7 business days from the order placement date. The order details page will display estimated shipping and delivery timelines upon order placement. However, these estimated delivery times are not guaranteed, and unforeseeable delays may occur beyond the company’s control. If the company is unable to deliver the product within the estimated delivery date for any reason, you will receive an email notifying you of the delay and giving you the option to cancel the order or wait for delivery. Please be aware that your order may be cancelled due to product unavailability or failure to deliver within the expected timeframe. In such cases, the company is not responsible for any direct or indirect damages or losses resulting from the cancellation or delay in delivery.

Tracking Facility: You will be sent an email containing information about the tracking number and courier company once the Product has been dispatched. To track your orders, you can go to the “Your orders” section on your My Accounts page. However, it is only possible to track the status of the order after 24 hours from the dispatch time.

Disclaimer Of Warranties

  1. Your usage of the Website and/or Products comes with inherent risks and is solely at your own risk. The Company provides the Website and Products on an “as is” and “as available” basis, and explicitly disclaims all warranties, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement regarding the Products or Website content. The Company does not guarantee the accuracy, reliability, completeness, or timeliness of any information provided on the Website or through the Products, or any links to third-party websites. Any advice or information obtained from the Website will not create any additional warranties beyond those expressly stated herein. The Company makes no guarantees as to the results that may be obtained from using the Products or that defects will be corrected. Additionally, the Company is not responsible for any Products purchased or obtained through the Website, and the availability of any Products or offers on the Website does not imply or warrant their ongoing availability.The Company reserves the right to change or discontinue any aspect or feature of the Website, including content, hours of availability, and equipment needed for access or use, at any time. Moreover, the Company may discontinue disseminating any portion or category of information. The Company is not responsible for any loss or damage arising from your inability to access or use the Website.

Limitation Of Liability

The Company shall not be held liable for any breach of the T&C or for the Website content and Products. The Company will not take responsibility for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use the Website content or Products, including liabilities resulting from the purchase of Products or services through the Website. The Company’s maximum aggregate liability shall not exceed the amount agreed upon by the parties. You agree that the Company, its affiliates, partners, or licensors shall not be responsible or liable under any circumstances for any interruption of business, access delays or interruptions to the Website, loss or damages of any sort incurred as a result of dealings with third-party website links on the Website, viruses, system failures or malfunctions, inaccuracies or omissions in content, or events beyond the reasonable control of the Company. The Company makes no representations or warranties that defects or errors will be corrected.

This disclaimer constitutes an essential part of this T&C.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.


You are responsible for releasing, indemnifying, defending, and holding harmless the Company, as well as any of its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns, from all claims, damages, costs, and expenses of third parties, including reasonable attorney’s fees and expenses, which may arise from or relate to: (a) your breach of warranties, obligations, or representations under this T&C; (b) your use of the Website content; (c) your use of the Products (including trial products); (d) any intellectual property or proprietary rights of any person or entity; (e) your violation of any provision of this T&C; or (f) any information or data you supplied to the Company. If the Company is threatened with a lawsuit or sued by a third party, the Company may request written assurances from you regarding your promise to indemnify the Company. If you fail to provide such assurances, it may be considered a material breach of this T&C. The Company may participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of the Company’s choice at its expense. The Company will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You have the sole responsibility to defend the Company against any claim, but you must receive prior written consent from the Company regarding any related settlement. This provision’s terms will survive any termination or cancellation of this T&C or your use of the Website or the Products.

Contact Us: In case you have any inquiries or feedback about the Products or the Website, including those that do not pertain to copyright infringement, kindly get in touch with us. We are available to assist you.

Customer Service Desk:

Email: [email protected]

Phone Number: +91 9495264609

Contact Days: Monday-Friday (From 10 am to 7 pm)

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